KATHY ABDELLAH

Public relathionship

• Listening to customers concerns and handling complaints and returns • Giving detailed explanations of services or products • Working with sales team to create better methods to address customer complaints. • Review customer accounts and transactions while solving issues • Monitoring customer satisfaction levels • Referring customers to superiors when necessary

• Listening to customers concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with sales team to create better methods to address customer complaints.
• Review customer accounts and transactions while solving issues
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary

• Responsible for new member sales and a positive member experience. • Greet/meet potential members, providing a great customer experience • Resolve customer issues by determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution • Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account • Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed • communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.

• Responsible for new member sales and a positive member experience.
• Greet/meet potential members, providing a great customer experience
• Resolve customer issues by determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.

• greets each member and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. • Provides security and control to the front door and retail area of the facility. • Personally, checks each member into the gym using the proper check-in procedures. • Register all guests into the gym using proper registration procedures • Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. • Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants. • Reserves time/makes appointments for special classes or other activities sponsored by the gym. • Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

• greets each member and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check-in procedures.
• Register all guests into the gym using proper registration procedures
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.